Cancellation & Returns

TO Return Click here - - -  

What is the Return policy period applicable for different categories?

All the products under a particular category may not have the same return/replacement period. Kindly always check the respective product's return/replacement policy.

 

Category

Return Period after Delivery or Installation

Lifestyle:    Clothing, Footwear, Eyewear, Fashion Accessories and Jewellery

30 Days Exchange

Electronics:   Mobiles - Apple

10 days Replacement*

Lifestyle:   Lingerie (top-wear), Sport &s; Fitness Equipment, Watches, Baby Care, Precious Jewellery, Footwear Accessories, Travel Accessories, Beauty and Grooming Accessories


 

Electronics:   Mobiles, Tablets, Laptops, Cameras, Consumer Electronics, Entertainment Small, Gaming Hardware, Small Home Appliances, Personal Care Appliances, Personal Care, Health Care Appliances, Small Appliances, Computer Accessories, Mobile Accessories, Camera Accessories, Other Accessories, Computer Peripherals, Smart Home Appliances, Office Equipment, Game and Smart Wearable


 

Large Appliances:   Air Conditioners, Chimneys, Water Geysers, Microwave Ovens, Televisions, Refrigerators, Dishwashers, Washing Machines, Dryers and OTG


 

Home:   Furniture, Home Decor, Home Furnishing, Home Improvement Tools, Household Items and Pet Supply


 

Automotive:   Auto Accessories, Bike Accessories, Car Accessories, Car and Bike Breakdown Equipment, Car and Bike Care, Car and Bike Lighting, Car and Bike Styling, Car AV Electronics and Accessories, Helmets and Riding Gear, Spare and Performance Parts, Tyres and Alloys


 

Books & More:   Books, Music Instruments, Office Supply, School Supply and Toys

10 Days Replacement

No Returns categories: Lingerie (bottom-wear), Inner-wear, Socks, Clothing Freebies, Home Care, Music, Movies, Baby Care Supply, Beauty and Grooming, Gift Cards, Food and Nutrition, Computer Software, CD/DVD, Cars, Two Wheelers, Lubricant, Oil, Cleaning solutions, Grease, Glue, Wax, Perfumes, Deodorants, Inks, Gels, Polish, Liquids, Personal Hygiene, Pet Hygiene/Grooming and Other Consumables

No Returns


 

Note:-

Return Period after Delivery is applicable if product received is Defective or damaged or not as described.

If you have received a damaged or defective product or if it is not as described, you can raise a replacement request on the Website/App/Mobile site within the applicable Returns Policy period. In a rare event of the replacement being defective/damaged or not as described on the product page, a full refund will be provided by the seller once they receive the product.
 

For products where installation is provided by Snkcart:-

Please do not open the product packaging by yourself. Snkcart authorised personnel shall help in unboxing and installation of the product.

The return period for such products commences from the date of installation.

 

How does Snkcart help in resolving any issue with a product purchased on Snkcart?

Returns Processing -

If you're facing any issues with a product purchased on Snkcart, we shall help by verifying and trying to resolve your product issue as part of the return verification process. The Issue resolution steps may be shared with you as self-help, or with assistance over call or a Snkcart (or partner) personnel may visit your place. The seller will arrange for a replacement if the issue has not been resolved.   Issue resolution steps will be available for products like mobiles, tablets, laptops, large appliances, electronics, home appliances, furniture etc. In case the item is not in stock or has been permanently discontinued, the refund for the entire product or part(s) of the product will be provided by the seller. CLICK HERE TO RETURN 

 

What are the checks done by Snkcart while accepting (picking up) a return product from the customer?

Returns Pick-Up and Processing -  

During pick-up, your product will be checked for the following conditions.

Correct Product

IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetected and clearly visible.

Complete Product

All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.

Unused Product

The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.

Undamaged Product

The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.

Undamaged Packaging

Product's original packaging/ box should be undamaged. The field executive may refuse to accept the returns if any of the above conditions are not met. For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

 

How do I return an item purchased on Snkcart?

You can return an order by following these steps:-

1. Create a Return Request

- Log into Snkcart

- Go to 'My Orders'

- Click 'Return' to open the Return Request form

- Select 'Replacement' or 'Refund' 

OR Click here to Return  

2. ‘Item to be Returned' is picked up

The item you wish to return will be picked up from your doorstep.

3. Replacement/Refund Initiated

In most cases, the replacement item is delivered to you at the time of pick-up. In all other cases, the replacement/refund is initiated after the originally delivered item is picked up.

 

Important:

- Please ensure that the correct and complete product is handed over

- The product should also be in unused, undamaged and original condition

- Returned product should include everything from the originally delivered package including price tags, labels, original packaging, freebies and accessories

- In the rare scenario where a pickup cannot be done in certain areas, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt.

 

What is Snkcart's Friendly Returns policy?

At  Snkcart, we understand how much you value your every purchase. And we are committed to making your shopping experience with us as delightful as possible.

Therefore, in the rare event that you are not fully satisfied with what you ordered, just return it to us. You can conveniently initiate the return on our Website/App/Mobile site. We will ensure you get a resolution as quickly as possible. Our Returns policy may vary slightly depending on the product and seller.

We assure you that all products sold on Snkcart are brand new and 100% genuine. In case the product you received is 'Damaged', 'Defective' or 'Not as Described', our Friendly Returns policy has got you covered.

Possible resolution could be Replacement, Exchange (only for Apparel and Footwear) or Refund in case we are unable to provide a Replacement/Exchange.

All this is backed by Snkcart's Replacement Guarantee.

In any case, all your purchases on Snkcart are backed by Buyer Protection for 45 days from the date of delivery, in case you face any issues.

 

Replacement

If you have received an item in a 'Damaged' or 'Defective' condition, or it is 'Not as Described' by the Seller, you may request a replacement at no extra cost. Return Policy depends on the product category and the seller and the terms may differ. Please check the respective seller's return policy on the product page when buying or before initiating a return for a replacement. Replacement is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.

 

Exchange

If you are not satisfied with the Clothing and Footwear item delivered, you can request an exchange in a different size or colour. All this again, at no extra cost to you. Be sure to check the seller's Return Policy when buying or before initiating a return for exchange. Exchange is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.

 

What is Snkcart's Replacement Guarantee?

If you have received a product in a damaged or defective condition or if it is not as described, you can make use of Snkcart's Replacement Guarantee to get a brand new replacement at no extra cost! For Apparel and Footwear, you can raise an exchange request for a different size/colour.

- Returns including all replacements/pickups are done free of cost.

- In case of Refunds, the entire amount paid by you including shipping and gift wrapping charges are transferred to your account.

- We strive to ease the pickup process for you in case of returns. In most of the cases we deliver the replacement while we do the pickup.

- In a few other cases, we ensure that pickup is arranged at the earliest and we ship the replacement as soon as we receive the item from our courier partner.

- In the rare scenario where a pickup cannot be done in certain areas, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt.

- Replacement is subject to availability of stock with the Seller. In case a Replacement is not available, Seller will refund the amount for the same.

Returns are subject to the return policy that is applicable to the product category and the respective seller. Know more about return policy period applicable for different categories here.

 

What is 'Snkcart Advantage'?

Snkcart Advantage is a stamp of quality. Products marked with 'Snkcart Advantage' are sold by/sourced from a Seller but are quality checked, stocked, packed and shipped by Snkcart.

Rest assured, when you see the 'Snkcart Advantage' badge, you know you can buy the product from a Seller with complete confidence.

For a Buyer, what does 'Snkcart Advantage' mean?

Snkcart Advantage is our fulfilment service for Sellers. Products sourced from Sellers are quality checked, stocked and shipped by us. As a Buyer, you are thus assured of product quality, faster delivery and hassle-free returns.

 

Do I get 30 Day Returns on products with the 'Snkcart Advantage' badge?

Snkcart Advantage has nothing to do with the Replacement Policy. Product replacements are governed by Snkcart's Replacement Guarantee. You are eligible for product replacement if the product you've received is damaged or defective or not as described.

Please check the respective seller's return policy on the product page when buying or before initiating a return.

 

What items can I Exchange?

We allow exchange on items such as Apparel and Footwear, where a trial is required to determine if the fit is right. You can exchange an item for the same product in the size/colour of your choice.
We hope you understand that the product can only be used for trial and cannot be used, washed, ironed or tampered in any way. Please include all price tags, labels, original packing and invoice along with the product.

 

The Seller has declined my request. What can I do?

In case the seller declines a replacement request and you are unconvinced with the reason provided, you can write to us to at  contact@Snkcart.com

You can file a dispute 45 days from the date of delivery. Snkcart mediates buyer-seller disputes on a case-by-case basis. Snkcart Buyer Protection covers buyers who are unable to successfully resolve their dispute with the seller, or are not satisfied with the resolution provided by the seller.

 

What is Snkcart Buyer Protection?

Snkcart Buyer Protection seeks to help Buyers who have an issue with a product as the Seller is unable to provide resolution and the Buyer is unconvinced.

Write to us at contact@Snkcart.com in case you want to raise a dispute. Snkcart looks at each dispute on a case-by-case basis and tries to be fair to both parties. Buyers and Sellers are subject to final consent from Snkcart for settling the dispute.

 

When are returns not possible?

There are certain scenarios where it is difficult for us to support returns

- Return request is made outside the specified time frame

- Product is damaged because of use or Product is not in the same condition as you received it

- Specific categories like innerwear, lingerie, socks, clothing freebies, etc.

- Any consumable item which has been used or installed

- Products with tampered or missing serial numbers

- Anything missing from the package you have received including price tags, labels, original packing, freebies and accessories

- Made-to-order / custom jewellery

- Fragile items, hygiene related items

 

Do I have to return the free gift when I return a product?

Yes. The free gift is included as part of the item order and needs to be returned along with the originally delivered product.

 

Can I return part of my order?

Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.

 

When are Refunds provided?

We work to provide the most hassle-free online shopping experience. You are covered and your money safe.

Refunds are issued when

- Seller cannot provide replacement

- In-line with Buyer Protection, when a dispute has been ruled in your favour  

Seller allows Refunds on select categories under certain conditions. Please check with the individual Seller's Returns Policy.

 

I have requested a replacement, when will I get it?

Once a replacement request is created, we send you an email detailing the pickup process as well as provide details about the replacement.

In most cases, the replacement item is delivered to you at the time of pick-up. In all other cases, the replacement/refund is initiated after the originally delivered item is picked up.

If you don't get the return within the promised date, contact us immediately.

 

I've still not received the refund to my bank account. Why?

If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organisations for the same. 

Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.

 

What is the pickup process? Why I have been asked to ship the item?

Once you have requested for a replacement, we will schedule the pickup of the originally delivered product. Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.

- We arrange for pickup from most of our customer locations. It’s simple. Please follow the instructions you received by email

- In case we can't pick up the item from your location, you can ship it back to the Seller. We will reimburse the shipping charges against the original receipt

- Include all price tags, labels, original packing and invoice along with the product. Pack the item safely to ensure against damage in transit

- Mention the Return ID on the package so that we can acknowledge your return

- Please mention Seller's address as specified in the email notification sent to you

- Do retain the original receipt for the courier charges you have paid, it will be required to reimburse the shipping charges. Also note down the courier tracking id for any future reference.

Refund/replacement will be initiated as soon as Seller receives the product from you.

 

I have changed my mind and would like to retain the product. What do I do?

Please call us to cancel your return request and we will do the needful. In case the replacement is already dispatched, you can reject the replacement item when it is delivered to you.

 

 

 

Will I get a refund if I don't get a replacement/exchange as requested?

Replacements/Exchanges are subject to availability of stock with the seller. If the product is out of stock or a replacement/exchange cannot be issued, full refund will be provided on successful pick up of the product at no extra cost.

 

How do I cancel an order?

You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.

In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier.

Unfortunately, an order cannot be cancelled once the item has been delivered to you.

In order to cancel an item in your order:

Log into your Snkcart account and go to the 'My Orders' page

Identify the item you want to cancel and click on the corresponding 'View Details' link

In the detailed order page, you will see 'Cancel' links against each of the items in that order

Click on the 'Cancel' link, indicate the reason for cancellation, choose a mode of refund and confirm cancellation

Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible.

 

How long will it take to process my cancellation request?

Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.

If the Order Status shows the item(s) in your order as 'Shipped', we will process your cancellation request directly with our logistics partner. Your refund will be processed soon after we receive the cancelled items back from the courier.

In case of sellers with Snkcart Advantage the refund mode will be Snkcart Wallet. The refunded amount will be made available immediately.

However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by Snkcart.

 

What are the modes of refund available after cancellation?

In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.

Back to Source - In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction.


Once you have requested the cancellation of item(s) in your order, Snkcart will complete the cancellation and initiate the refund, depending on your preference.